Shipping policy
Shipping Policy — The Paw Prime
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery
- Free Standard Shipping on all US orders over $35
- Standard Shipping — $8.00 (5-8 business days)
- Express Shipping — $15.00 (2-3 business days)
International Shipping We ship internationally via USPS and DHL Express. International shipping rates are calculated at checkout. Delivery times vary by destination.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at hello@thepawprime.com within 7 days of the expected delivery date and we'll make it right.
Questions? Contact us at hello@thepawprime.com — we're happy to help! 🐾